**Personal Information**

EnsoFresh is the licensed owner of the EnsoFresh brand and the registered domain www.ensofresh.com, referred to as the "Site."

EnsoFresh respects your privacy and values your trust. As a visitor to the Site or a customer, please read the privacy policy carefully. By accessing the Site, you agree to the terms and conditions (T&C) of the privacy policy and consent to the collection, storage, and use of your information as described. If you do not agree with the T&C of our privacy policy, please do not visit or access the Site.

**What Information is Collected from You?**

As part of the registration process on the Site, EnsoFresh.com collects the following personally identifiable information: your first and last name, mobile phone number, email address, complete delivery address, and other contact details, including area and Pincode. The firm does not ask for documentary proof of the information you provide. It is assumed that all the information provided by you on the website for registration is true and correct to the best of your knowledge.

**How is Information Collected and Used?**

Some information may also be provided by you through online surveys conducted by us. The Site may contain links to other websites where you may provide your personal information. The company is not responsible for the privacy practices of such websites which it does not own, manage, or control. The company may also obtain other demographic details such as your age, gender, occupation, and education.

The firm may automatically track certain information about you based on your behavior on the Site. This information is used to conduct internal research on user demographics, interests, and behavior to better understand, protect, and serve you. This information is compiled and analyzed on an aggregated basis and may include the URL you just came from, which URL you next go to, your browser information, IP address, and other information related to your interaction with the Site. The company collects and stores personal information provided by you on the Site from time to time. The company does not rent, sell, or share your personal information with third parties. It only collects and uses such information as necessary for achieving a seamless, efficient, and safe experience, customized to your needs, including information about the pages on the Site you visit/access, the links you click on the Site, and any browsing information.

**What Choices Are Available to You Regarding Collection, Use, and Distribution of Information?**

To the extent possible, the firm provides you with the option not to divulge specific information that you wish for us not to collect, store, or use. You may also choose not to use a particular service or feature on the Site and opt out of any non-essential communications from the firm.

Transacting over the internet has inherent risks which can only be avoided by you by following safe practices, such as using licensed software and applications, using well-recognized and established antivirus software, not revealing your account/login information to others, and informing our customer care team about any suspicious activity on your account.

To protect against the loss, misuse, and alteration of information under its control, the company has appropriate physical, electronic, and managerial procedures in place. Although the company endeavors to safeguard the confidentiality of your personally identifiable information, internet transmissions cannot be made absolutely secure. By using the Site, you agree that the company will have no liability for disclosure of your information due to transmission errors or unauthorized acts of third parties.

The company does not ask you to share sensitive data or information via email or telephone. If you receive such a request, please do not respond and report it to ensofresh@gmail.com for necessary action. You may also report a breach of the privacy policy to the same email address.

**Payment Related Policy**

**What Are the Modes of Payment?**
You can pay for your order on EnsoFresh using the following modes of payment:
- Cash on delivery.
- Online Payments via Debit/Credit cards (VISA / Mastercard / Rupay).
- UPI, Wallet (BHIM, Paytm, G-pay, PhonePe, and more).

**Are There Any Other Charges or Taxes in Addition to the Price Shown? Is VAT Added to the Invoice?**
There is no VAT. However, GST will be applicable as per government regulations and is included in the MRP of each product. No extra taxes will be charged.

**Is It Safe to Use My Debit/Credit Card on EnsoFresh?**
Yes, it is absolutely safe to use your card on www.EnsoFresh.com. A recent directive from RBI makes it mandatory to have an additional authentication passcode verified by VISA (VBV) or MSC (Master Secure Code) which must be entered while paying online using a visa or master credit card, ensuring extra security for customers. All transactions on EnsoFresh are completed via secure payment gateways like "CASHFREE," which are PCI and DSS compliant. We do not store your card details.

**What Is the Meaning of Cash on Delivery?**
Cash on delivery means you can pay for your order at the time of delivery at your doorstep.

**If I Pay Online, How Do I Get the Amount Back for Items Not Delivered or Undelivered?**
If we are unable to deliver all the products in your order and you have already paid online, the refund amount will be credited to your bank account within 4-6 working days. If you do not receive it after 6 days, please contact our customer care for an instant refund.

**Where Do I Enter the Coupon Code?**
After selecting your products, click on the "My Cart" page at the footer. There is an "Apply Promo Code" box where you can select from multiple vouchers/coupon codes you are eligible for. The amount will automatically be deducted from your invoice value. Then proceed to the checkout page.

**Delivery Conditions**

**When Will I Receive My Order?**
After selecting your products and clicking on checkout, you will be prompted to select a delivery slot. Your order will be delivered on the day and time slot you select. If we are unable to deliver the order during the specified time due to unforeseen circumstances, our customer care will keep you updated.

**How Will the Delivery Be Done?**
We have our own delivery personnel and a fleet of vehicles operating in our delivery area across the city, ensuring timely delivery to our customers.

**How Do I Change the Delivery Info (Address to Which I Want Products Delivered)?**
You can change your delivery address on our app/website after logging into your account. Click on “My Account” at the top right corner and go to the “Manage Address” section to change your delivery address.

**How Much Are the Delivery Charges?**

**Do You Deliver in My Area?**
You can check delivery availability at the "Deliver At" button on the app/website or at checkout when you enter the address. If we are unable to deliver in your area, we will inform you before checkout.

**Will Someone Inform Me if My Order Delivery Gets Delayed?**
In case of a delay, our customer care will keep you updated about your delivery.

**What Is the Minimum Order for Delivery?**
There is a minimum order value for each location. If you do not reach the limit, a delivery charge will be levied (delivery charges range between Rs 40/- to Rs 80/- depending on the location). No additional charges are levied beyond the rates shown.

**Do You Do Same-Day Delivery?**
We offer same-day delivery if you place your order at least one hour before the available delivery slot.

**What Is Same-Day Delivery?**
Order at least one hour before the available slot, and we will deliver it on the same day according to your chosen slot. If an order is placed less than an hour before the slot, it will be delivered in the next available slot. For example, if you place an order at 12:59 pm, you can choose from the 2:00 pm - 4:30 pm or 4:30 pm - 7:00 pm slots. If an order is placed at 4:00 pm, it will be delivered the next day in the first available slot (though you may choose the 4:30 pm - 7:30 pm slot).

Note: Delivery times may change on special occasions or under specific conditions.

**Cancellation & Returns Policy**

**How Can I Cancel My Order?**
We provide easy and hassle-free cancellation. You can cancel your order via the app or website before it is accepted. This option is available under the “My Orders” section. Click on order “View Details” and then "Cancel Order." After the order is accepted, you must call our customer care executive to cancel the order.

**What If I Want to Return Something?**
You can return products you are dissatisfied with at the time of delivery. Payment will be adjusted in the bill for "cash on delivery" mode. For "online payment" mode, a direct account refund will be initiated and will reflect in your bank account within 4-6 days. If a product is defective, expired, or has quality issues, contact our customer support team or reach out on WhatsApp within 48 hours from the delivery date.

You can return the product on the same day if you are not satisfied with its quality. If the product is not returned, we provide a refund in cash or as a discount on your next bill.

**Customer Related**

**How Do I Contact Customer Service?**
Our customer care is available 6 days a week from 10 am to 4 pm. The store is closed on Mondays. They can be reached at 912-505-3001 or via WhatsApp.

**How Can I Give Feedback on the Quality of Customer Service?**
We are

 constantly working to ensure the best shopping experience for all our customers. We welcome your feedback. Please write to us at EnsoFresh@gmail.com or leave feedback on the Play Store by clicking the feedback button in the menu bar.

**Restricted Use of Website**

Users agree not to use the content of the website in any unlawful manner. Users cannot copy, reproduce, republish, post, upload, display, translate, transmit, or distribute any part of the website or its content without prior consent from EnsoFresh.

Stores can use information provided on EnsoFresh but are strictly prohibited from:
- Amending, modifying, or removing any notice in any document.
- Personal and non-commercial use of information.
- Posting or uploading information of EnsoFresh to any other networked computer.
- Making any amendments, additions, or deletions to the existing documentation.
- Personal use of any content, image, information, or design.

The firm does not promote any offensive or objectionable content and does not take responsibility for the same. Users can report offensive content through the processes mentioned in this document.

Users agree that EnsoFresh has complete authority to modify or delete all or some parts of the website. We have the jurisdiction to waive fees or offer discounts on products or locations at our discretion.

This website is for browsing and ordering products for personal use only. Users agree not to host, display, upload, modify, publish, transmit, update, or share any information on this website in any manner that belongs to another person and to which you do not have any right.

**Product Information Liability**

The images of products on the website or mobile application are for representation and reference purposes only. The actual product might differ in color, appearance, or packaging. Product availability is determined when the order is placed and after confirming delivery locations.

Pictures and colors of products displayed on the website may differ from the actual product delivered. The packaging of delivered products may vary based on the batch number, date of packing, and date of expiry to ensure quality products are delivered to customers.

If the manufacturer changes the packaging while retaining the quantity and contents, the product delivered will vary in appearance. Color variation, label details, and packaging changes do not constitute a defect or deficiency in service.

**Pricing Policy**

Products are sold at or below the Maximum Retail Price (MRP) stated on the packaging. Goods will never be sold at a price higher than the MRP. The price charged on the order and payment date prevails, not the delivery date. Rounding off the bill amount to the nearest rupee is done, with fractions of 50 paisa and above rounded to the next rupee and fractions below 50 paisa ignored.

**How Can You Correct Inaccuracies in the Information?**

To correct or update any information you have provided, the Site allows you to do it online. If you lose access details, you can send an email to EnsoFresh@gmail.com.

If you need clarification, you can contact us on WhatsApp at 9650711676 or call 9650711676.